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CUSTOMER CARE
 
Have any questions? Feedback? Don't hesitate to reach out to us! Fill out this form, email us at hello@therarezebra.com, or call our store 513.535.8680

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SHIPPING

FAQ

How do I track my order?
 

You will receive a confirmation order with your order that will allow you to track your package.  You can also track your order from the orders tab.

 

 

How do I return an item?
 

We do not accept returns for refund but exchange only.  The customer is responsible for return shipping.  When the item arrives you will receive an email letting you know your available site credit.  Damaged items must be returned within 72 hours of delivery to qualify for a refund.

What is your returns policy?
 

We do not accept returns for refund but exchange only.  The customer is responsible for return shipping.  When the item arrives you will receive an email letting you know your available site credit.  Damaged items must be returned within 72 hours of delivery to qualify for a refund.

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